Refund Policy
Last Updated:Last updated: 7 May 2026
This Refund Policy covers cancellations, weather, postponements, and the optional Castle Guarantee. It works alongside our Terms of Service.
No change-of-mind refunds
Bookings are not refundable for change of mind, error in booking, double-booking by the hirer, or a guest count smaller than expected. If you booked the wrong product, get in touch as soon as you can — we'll do our best to swap you to the right one if it's still available.
Cancellation by you
If you need to cancel a booking, the credit you receive depends on how much notice we have. The clock runs from the time you contact us, not from when you submitted any form.
- 28 days or more before the hire: full credit, valid for 12 months.
- 14 to 27 days before the hire: 75% credit, valid for 12 months.
- 7 to 13 days before the hire: 50% credit, valid for 12 months.
- 0 to 6 days before the hire: no credit. The full hire fee is forfeited.
Credits can be used towards any future hire from Jump About within 12 months of issue. Credits are not transferable to other people and not redeemable for cash.
Cancellation by us — weather and safety
We will cancel a hire if the conditions on the day are unsafe to set up or operate the inflatable. This is at our sole judgement and is based on rain, wind, lightning risk, and the condition of the setup site.
If we cancel for weather or safety:
- Without the optional Castle Guarantee — you receive a 50% credit, valid for 12 months.
- With the optional Castle Guarantee — you receive a full credit, valid for 12 months. See the Castle Guarantee section below.
We make the call on the morning of your hire and contact you as early as we can. We don't make the call before the day, because Central Coast weather changes fast — a forecast of rain often clears by 10 am.
Castle Guarantee (optional)
The Castle Guarantee is an optional add-on at the time of booking. It costs a flat fee per hire (shown at checkout) and is non-refundable.
What the Castle Guarantee gives you:
- Weather cancellation by us: a full credit (instead of 50%) for the hire fee, valid for 12 months.
- One free reschedule by you: you can move the booking to another available date once, for any reason other than weather, with no fee. This must be requested at least 7 days before the original hire date.
The Castle Guarantee fee itself is not refunded if you don't end up using it.
Postponements
If you'd like to move your booking to a different date instead of cancelling, get in touch. If we have the inflatable available on the new date, we'll move the booking with no extra fee. If your new date falls in a different delivery zone, the delivery fee may change.
Postponements are subject to availability. If the new date is fully booked, you can either pick another date or take the cancellation credit per the table above.
Refund of the hire we couldn't fulfil
If we are unable to deliver an inflatable that you've booked — for example, the unit is damaged in an earlier hire and we have no equivalent replacement — and we cannot agree on an alternative with you, you'll receive a full refund to your original payment method within 5 business days.
Damage charges aren't refunds
If a damage, repair, or cleaning charge is applied to your hire (per our Terms of Service), that charge is separate from the hire fee and is not subject to this Refund Policy.
How to request a refund or credit
Contact us as early as you can. The earlier we know, the more options we have to help.
- Phone: 0422 594 335
- Email: hello@jumpabout.com.au
- Hours: 9 am – 5 pm, every day
We respond to every request within 1 business day.