Frequently Asked Questions
Last Updated:Quick answers to the questions we get most. Can't find yours? Get in touch or call 0422 594 335.
Booking and payment
How do I book?
Pick your castle or inflatable, choose your hire duration and date, select your suburb, and check out online. Your booking is confirmed straight away, no call-backs needed.
How far in advance should I book?
Summer weekends and school holidays book out first. Two to three weeks ahead is safe for most dates; last-minute bookings are fine when the calendar shows availability.
What if it rains on the day?
Inflatables cannot be used safely in strong wind or heavy rain. If the forecast rules your day out, we will contact you to reschedule.
Delivery and setup
Where do you deliver?
More than 340 suburbs across the Central Coast, Newcastle, and Hunter Valley. Pick your suburb at checkout to see your exact fee. Fees start at $60 for nearby Central Coast suburbs. See the full list on our delivery areas page.
Is setup included?
Yes. Every hire includes delivery, full setup, a safety check, and pack down. You organise the party, we handle the rest.
What do I need to provide?
A flat grass area big enough for the inflatable (each product page lists the space required), a standard 240V power outlet within 15 metres, and for water slides, a garden hose connected to an outdoor tap.
Safety and insurance
Are you insured?
Yes. Jump About carries $20M public liability insurance on every hire, and every inflatable is checked and secured with stakes and safety mats before we hand over.
Do we need to supervise?
Yes. Adult supervision is required at all times while the inflatable is in use. Simple rules: shoes off, one age group at a time, and follow the guidance our team gives at setup.